Return Policy

You are more than welcome to return unwanted items to us, subject to the following terms and conditions.
Online customers have 30 days to return items for a refund or exchange.
These timeframes are calculated from the date you place your order.
Return Fees
Free of charge.
Original Condition
Items must be returned to us in their original condition: unused, undamaged, free of makeup, pet hair, deodorant, perfume, and must have all original tags and/or ribbons attached. All items will be inspected upon arrival at our warehouse and may be refused if they are not in their original condition.
Hygiene labels must be intact. If you do not attach the hygiene label, your return may be refused.
If you receive a damaged item or the item is damaged while being worn, please contact our Customer Service team first so they can resolve your issue before returning the item.
For items with multiple components (such as multi-packs and two-piece sets), all components must be returned in the same return package and the returned items will be inspected by our Quality Control Department before a refund can be issued. Failure to return these items together may result in a refund being refused.
Any decorated items must be returned in their original box.
Non-returnable Items
While returns are an important part of the retail process, not all items are returnable. Our non-returnable items include nipple covers, briefs and thongs from our lingerie collection, socks, face masks, eye masks, headbands, earmuffs, headbands, hair accessories, gym equipment, Halloween accessories and water bottles. Swimwear is returnable, but we require that the hygiene tags remain intact or they will not be returned.
Return Results
Returned items may be eligible for a refund or exchange*, provided your return complies with our other policies.
*Exchanges are subject to stock availability. Non-returnable items will not be returned. Items must be returned within the applicable return period and in accordance with the store exchange and refund policy.
All exchange orders will be shipped via economy shipping and you will receive a new order confirmation email once the exchange has been processed.
Processing Time
We strive to process all returns within 20 business days of delivery, as long as there is no problem with the return. Refunds will be made to your original form of payment.
Unreasonable Claims / Fair Use Policy
Our team closely monitors unusual return patterns and activity, so if we suspect fraudulent activity on your account, we may have to refuse a refund or completely block your account and any related accounts.
Fraudulent activity includes, but is not limited to: claims relating to orders not received, items missing, unusual patterns of return activity; where we suspect someone is not just trying their items on but wearing them for a long time or returning items that have been worn/used and do not match what was originally ordered.
We reserve the right to take legal action against you if you return an item that does not match what you originally ordered. This includes returning an item that is clearly not what you purchased, or attempting to return an item that does not belong to us.
Liability
Returned items are your responsibility until they reach us, so make sure they are securely packaged and not damaged in transit!
Make sure you keep proof of postage in case you need to contact us about your return.
We are not responsible for any items that are returned in error. If we are able to locate the item (which is not always possible) and you wish to return it, we may ask you to pay for the shipping costs.
Please return each order separately. We will not be able to process returns if two or more orders are included in the same package.